Thank you for letting us know and I am so sorry to hear about your issue with our product!
As a delicate natural extract product, spermidineLIFE extract can solidify and/or discolor for a variety of reasons. We conduct continual shelf and quality tests and have verified that despite discoloration or solidification, spermidineLIFE continues to be safe and effective.
That being said, these are rare circumstances. We are more than happy to send a new package to you free of charge so that you can be comfortable with product quality! We’ll get that out today. Look for a confirmation email from us shortly.